Legal notice

Legal Notice and Terms of Sale

Last updated: 28 July 2026

These Terms of Sale apply to purchases made through the Klementina Boutique website. Please read them carefully before placing an order.

1. About Us

Klementina Boutique is an online retailer of women’s footwear and accessories.

Klementina Boutique is a trading name of:

Legal owner: Mr Daniel Armson
Business structure: Sole trader
Business address: 45 Oak Street, M29 8BA
Email: hello@klementinaboutique.co.uk
Website: klementinaboutique.co.uk

The business address above is the geographic address at which the business is established and where formal correspondence may be sent.

2. About These Terms

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are purchasing products for personal use and not for unauthorised resale.

  • You agree to these Terms of Sale.

Nothing in these terms limits or removes any rights you have under UK consumer law.

3. Products and Descriptions

We take reasonable care to ensure that product descriptions, photographs, sizes, colours and other information displayed on our website are accurate.

However, colours may appear slightly different depending on the device or screen used to view the website. Product packaging may also vary from the images shown.

Measurements and sizing information are provided as a guide. Customers should review the relevant size guide before placing an order.

All products are subject to availability. We may withdraw or replace products without notice.

4. Prices

All prices are displayed in pounds sterling.

Where we are registered for VAT, prices displayed to UK consumers include VAT at the applicable rate unless clearly stated otherwise.

Any applicable delivery charges will be displayed before you complete your purchase.

We take reasonable care to ensure that prices are correct. If an obvious pricing error occurs, we may contact you before accepting your order and give you the option to purchase the product at the correct price or cancel the order for a full refund.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order-confirmation email acknowledging that we have received your order. This acknowledgement does not necessarily mean that the order has been accepted.

A contract between you and Klementina Boutique is formed when we confirm that your order has been accepted or dispatched.

We may refuse or cancel an order where:

  • A product is unavailable.

  • Payment cannot be authorised.

  • Incorrect pricing or product information was displayed.

  • We reasonably suspect fraud or unauthorised activity.

  • Delivery cannot be completed to the address provided.

If payment has already been taken for a cancelled order, you will receive a full refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method submitted with your order.

Payments are processed through secure third-party payment providers. We do not directly store complete payment-card details.

7. Order Processing and Delivery

Orders are normally processed and dispatched within 1–3 business days after payment has been confirmed.

Once dispatched, delivery normally takes 7–12 business days.

The estimated total time from placing an order to receiving it is therefore approximately 8–15 business days.

Business days are Monday to Friday and exclude UK bank holidays.

Delivery dates are estimates rather than guarantees. Delays may occasionally occur due to courier disruption, weather conditions, customs processing, high demand or circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, your order will be delivered within 30 calendar days of the contract being formed.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Risk in the products passes to you when the products are delivered to you or to another person nominated by you to receive them.

8. Your Right to Cancel

As an online customer, you normally have the right to cancel your order without giving a reason.

The cancellation period ends 14 days after the day you receive the products.

Where one order contains several products delivered separately, the cancellation period ends 14 days after the day you receive the final product.

To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period expires.

You may contact us at:

Email: hello@klementinaboutique.co.uk

You may use the cancellation form at the end of these terms, but using the form is not compulsory.

9. Returning a Cancelled Order

After telling us that you wish to cancel, you must return the products within a further 14 days.

Before sending a return, contact us at hello@klementinaboutique.co.uk with:

  • Your name

  • Your order number

  • The product being returned

  • The reason for the return, if you wish to provide one

Return instructions and the correct return address will then be provided.

Unless the product is faulty, damaged, incorrect or otherwise not as described, you are responsible for the direct cost of returning it.

We recommend using a tracked delivery service and retaining proof of postage. You remain responsible for the return until it is received.

10. Condition of Returned Products

You may inspect or try on a product in the same way that you reasonably could in a physical shop.

Footwear should only be tried on indoors, on a clean surface, until you decide whether to keep it.

Returned products should be sent back with their original packaging and accessories where reasonably possible.

We may reduce a refund to reflect any reduction in value caused by handling beyond what was necessary to establish the product’s nature, characteristics and suitability. This may include products that have been worn outdoors, marked, damaged or used beyond a reasonable inspection.

This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

11. Refunds Following Cancellation

Where you validly cancel an order, we will refund:

  • The price paid for the returned products.

  • The cost of our least expensive standard delivery option, where you paid an outbound delivery charge.

If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of standard delivery.

Refunds will normally be made using the same payment method used for the original purchase.

We may withhold the refund until we receive the returned products or you provide evidence that they have been sent back, whichever happens first.

The refund will be issued without undue delay and no later than 14 days after receiving the returned products or acceptable evidence that they were returned.

Your bank or payment provider may require additional time to display the refund in your account.

12. Faulty, Damaged or Incorrect Products

Products must be:

  • Of satisfactory quality.

  • Fit for their normal purpose.

  • As described.

  • Consistent with any sample or model provided.

Please contact us promptly if a product arrives faulty, damaged, incorrect or not as described.

Email hello@klementinaboutique.co.uk with:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue, where applicable

Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair or replacement.

We will cover reasonable return costs where a product is confirmed to be faulty, damaged, incorrect or not as described.

Your statutory consumer rights are not affected by any warranty, manufacturer’s guarantee or return period offered by us.

13. Orders Lost in Transit

Contact us if your order has not arrived by the end of the stated delivery period.

We will investigate the delivery with the relevant courier. Where an order is confirmed as lost, we will offer an appropriate replacement or refund.

We are responsible for the order until it is delivered to you or to another person you nominated to receive it.

14. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless stated otherwise:

  • Discount codes cannot be exchanged for cash.

  • Only one discount code may be used per order.

  • Codes must be entered before completing payment.

  • Discounts cannot normally be applied retrospectively.

  • Promotions may be changed or withdrawn before an order is placed.

Removing or changing a promotion will not affect an order that we have already accepted.

15. Personal Information

We process personal information in accordance with our Privacy Policy.

We use customer information to process orders, take payment, arrange delivery, provide customer support, prevent fraud and meet our legal obligations.

Please review our Privacy Policy for further information about how your information is collected, used, stored and shared.

16. Website Content and Intellectual Property

The Klementina Boutique name, website content, branding, graphics, photographs, product descriptions and other materials are owned by or licensed to us unless stated otherwise.

You may not copy, reproduce, distribute, modify or commercially use our website content without prior written permission.

17. Liability

We do not exclude or limit liability where doing so would be unlawful.

This includes liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of your statutory consumer rights.

  • Any other liability that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for business losses where products were purchased solely for personal and domestic use.

18. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include severe weather, transport disruption, strikes, natural disasters, government action, network failures or courier disruption.

Where such an event affects your order, we will take reasonable steps to contact you and reduce the effects of the delay.

19. Complaints

We aim to resolve complaints fairly and promptly.

Please send complaints to:

Email: hello@klementinaboutique.co.uk

Please include your name, order number and a clear description of the issue.

20. Changes to These Terms

We may update these terms from time to time to reflect changes to our business, website or applicable law.

The terms applying to your purchase will be those displayed when your order is placed.

21. Governing Law

These terms and any contract between you and Klementina Boutique are governed by the applicable laws of the United Kingdom.

Customers living in England or Wales may bring proceedings in the courts of England and Wales.

Customers living in Scotland or Northern Ireland retain the right to bring proceedings in their local courts where applicable.

22. Contact Us

For questions about these terms or an order, contact:

Klementina Boutique
Legal owner: Mr Daniel Armson
Business address: 45 Oak Street, M29 8BA
Email: hello@klementinaboutique.co.uk
Website: klementinaboutique.co.uk